Terms & Conditions

Please read these Terms of Service carefully before accessing or using our Shopify app. By installing or using any part of the Sentry app, you agree to be bound by these Terms of Service.

This Shopify app is operated by Sentry Technologies. Throughout the app, the terms "we", "us" and "our" refer to Sentry Technologies. Sentry Technologies offers this Shopify app, including all information, tools and services available from this app to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By installing our app and/or using our services, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the app, including without limitation users who are Shopify merchants, store owners, and contributors of content.

Please read these Terms of Service carefully before installing or using our Shopify app. By installing or using any part of the app, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not install the app or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current app shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the app following the posting of any changes constitutes acceptance of those changes.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content and data (not including payment information), may be transferred and processed through various systems and networks to provide our address verification services. Payment information is always handled securely through Shopify's billing system.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

App Installation and Usage

By installing Sentry on your Shopify store, you grant us permission to:

  • Access your store's order information for address verification purposes
  • Read and write order tags to indicate verification status
  • Access customer shipping addresses for validation
  • Process webhooks for real-time verification
  • Access basic store information for service provision

You are responsible for ensuring that your use of our app complies with Shopify's Terms of Service and all applicable laws and regulations.

Accuracy, Completeness & Timeliness of Information

We are not responsible if information made available through our app is not accurate, complete or current. The address verification results provided by our app are based on available data and algorithms and should be used as guidance only. You should not rely solely on our verification results for critical business decisions without consulting additional sources.

Any reliance on the verification results provided by our app is at your own risk. We reserve the right to modify the functionality of our app at any time, but we have no obligation to update any information or results. You agree that it is your responsibility to monitor changes to our service.

Modifications to the Service

Prices for our subscription plans are subject to change with notice through the Shopify billing system.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) with reasonable notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service, provided we give reasonable notice where possible.

Billing & Account Information

All billing is handled through Shopify's secure billing system. We reserve the right to refuse service or limit usage based on your subscription plan.

You agree to provide current, complete and accurate account information for your Shopify store. You agree to promptly update your account information as needed so that we can provide our services effectively.

Subscription fees are billed monthly through Shopify. Usage-based charges for verification requests beyond your plan limits will be billed according to your selected plan's overage rates.

Third-Party Integrations

Our app integrates with third-party services, including:

  • GoSwift GeoGuard API: For address verification and validation services
  • Shopify Platform: For accessing store data and processing payments
  • Cloud Services: For hosting and data processing

You acknowledge and agree that we provide access to such integrations "as is" and "as available" without any warranties beyond what is stated in this agreement. We shall have no liability for issues arising from third-party service disruptions, though we will make reasonable efforts to maintain service availability.

Data Processing and Privacy

Your use of personal information through our app is governed by our Privacy Policy. By using our service, you consent to the processing of your store data and customer addresses for verification purposes.

We implement appropriate security measures to protect your data, but you acknowledge that no system is completely secure. You are responsible for ensuring that your use of our app complies with applicable privacy laws and regulations.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the app or its services:

  • For any unlawful purpose or to violate any laws or regulations
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To submit false or misleading information for verification
  • To attempt to reverse engineer, decompile, or extract our verification algorithms
  • To use our service to spam, harass, or harm others
  • To interfere with or circumvent the security features of the Service
  • To exceed the usage limits of your subscription plan through automated means

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Service Availability

We strive to maintain high availability of our service but do not guarantee uninterrupted access. Our service may be temporarily unavailable due to maintenance, updates, or technical issues.

We aim for 99.9% uptime but are not liable for any losses resulting from service interruptions. We will make reasonable efforts to provide advance notice of planned maintenance when possible.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee that our address verification results will be 100% accurate or that using our service will eliminate all delivery failures. Address verification is based on available data and algorithms, and results should be used as guidance.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all verification results delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied.

In no case shall Sentry Technologies, our directors, officers, employees, affiliates, agents, contractors, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service.

Our total liability to you for all claims arising from or related to the service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend and hold harmless Sentry Technologies and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service, your violation of any law or the rights of a third-party, or your use of our service.

Termination

You may terminate your use of our service at any time by uninstalling the app from your Shopify store or canceling your subscription through Shopify's billing system.

We may terminate or suspend your access to our service immediately, without prior notice or liability, if you breach these Terms of Service or for any other reason at our sole discretion.

Upon termination, your right to use the service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Bangalore, Karnataka.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our app or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at hello@sentry-app.com

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